Privacy Policy

How we collect data, what data we collect, and how we use it.

ProHire Assessment ("ProHire", "we", "us", "our") is committed to protecting the privacy of those with whom we interact, and we recognize the need to respect and protect information that is collected or disclosed to us (referred to as "Personal Information", as explained below).

This Privacy Notice explains how we use your personal information, and we aim to provide enough detail for you to understand our practices. If you have any further questions, please contact us via chat

1. Who are we?

ProHire Assessment is the controller and responsible for this website.

We have appointed a Data Privacy Manager who oversees questions related to this privacy notice. If you have any questions, including requests to exercise your legal rights, please contact the Data Privacy Manager using the chat box.

2. What is Personal Information and what Personal Information does ProHire collect about you?

For the purposes of this Privacy Notice, "Personal Information" includes any information that relates to you and/or information from which you can be identified, directly or indirectly. This may include your name, address, telephone number, photographs, location data, an online identifier (e.g., cookies and IP address), or specific factors like your physical, physiological, genetic, mental, economic, cultural, or social identity. When we combine other information (that does not identify you alone) with Personal Information, we treat the combined information as Personal Information.

We may collect, use, store, and transfer different kinds of Personal Information about you, grouped as follows:

Client Data: Names, contact details, business contacts, client account details, transaction history, financial information, payment history, and vehicle/fleet information.
Technical Data: Internet protocol (IP) address.
User Behavior/Engagement Data: Registration dates and times, usage session dates and durations, page views, features used, preferences, settings selected, and location.
Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences.

3. How is your Personal Information collected?

ProHire collects information through its systems and website (our “Systems”). You may also provide us with information by corresponding with us by phone, email, or otherwise. We use different methods to collect data, including:

Personal Information you provide directly: When using our Systems or corresponding with us by phone, email, or otherwise.
Automated technologies or interactions: We may automatically collect Technical Data and User Behavior/Engagement Data about your equipment, browsing actions, and patterns. This includes cookies and other similar technologies.
Third parties or publicly available sources: We may receive personal data from various third parties and public sources, such as tracking and analytics tools (e.g., pixel tags, action tags, web beacons, JavaScript) and publicly available sources like Companies House.

4. How do we use your information?

We may use the Personal Information we collect for the following purposes:

Provide our Services: Administer Systems and accounts.
Customised Content: Provide customised content and layout of our Systems and Services.
Analysis Purposes: Assess and analyze our market, customers, Systems, and other Services to create sales, marketing, and promotional plans.
Service Improvement: Enhance our Systems and user experience and develop new services.
Customer Support Services: Provide customer support services, product training, and education.
Business Purposes: Business monitoring and internal record-keeping.
Legal Obligations: Comply with our legal obligations.
Crime Prevention: Prevent or detect fraud or crime.
Training: Staff training and quality assurance, particularly for customer support representatives.
Updates: Communicate with you about your account, profiles, or transactions with us, important information about your Systems or other Services, notices about material changes to our Privacy Notice, and, where permitted, marketing, offers, and promotions for our Services.

The law allows us to use Personal Information as outlined above based on the necessity for the performance of a contract with you, or our "legitimate interests" such as maintaining information within the ProHire Systems.

Marketing Communications

ProHire may use your Personal Information to send you email notifications and other communications by email, post, telephone, and/or text message (SMS), based on our legitimate interests, such as promoting our System and Services. For further information, see the ‘Your Choices’ section of this Privacy Notice.

Combining Personal Information

We may combine Personal Information collected from you (including information from our affiliates) as permitted by applicable law.

5. To whom do we disclose your information?

We will only use your Personal Information for our internal business purposes. We do not sell any of your Personal Information to third parties. However, we may disclose your information to the following entities:

Service Providers: Third-party service providers help us administer certain activities and services on our behalf. These providers include email, customer relationship management (CRM), and analytics service providers.
Third parties when required by law or to protect our Services: To comply with applicable law or respond to legal processes, protect our customers, maintain the security of our Services, or protect the rights or property of ProHire.
Other Parties at Your Direction: We may share Personal Information with third parties when you request such sharing.

6. What do we do to keep your information secure?

We have put in place appropriate physical and technical measures to safeguard the Personal Information we collect. Access to your Personal Information is limited to those employees, agents, contractors, and third parties who need it for business purposes. They will only process your Personal Information on our instructions and are subject to a duty of confidentiality. However, no website, product, device, online application, or data transmission is completely secure, and we cannot guarantee the security of your Personal Information.

International Transfer of Data

In some instances, using third-party service providers requires us to transfer personal data outside the EEA. We ensure that appropriate transfer agreements and mechanisms (such as the EU Model Clauses) are in place to ensure adequate protection.

7. Data Retention – How long we will store/keep your Personal Information

ProHire retains Personal Information as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. When no longer needed, Personal Information will be deleted or returned in accordance with applicable law.

8. Accessing your Personal Information and other rights you have

Under certain circumstances, you have the following rights in relation to your Personal Information:

Subject Access: Request details of the Personal Information we hold about you and copies of such information.
Right to Withdraw Consent: Withdraw consent to our processing of your Personal Information at any time.
Data Portability: Request us to transmit your Personal Information directly to another organization.
Rectification: Request corrections or updates to any incorrect or incomplete Personal Information.
Erasure (‘right to be forgotten’): Request the deletion of your Personal Information in specific situations.
Restriction of Processing: Request us to stop processing your Personal Information in specific situations.
Object to Processing: Object to specific types of processing, such as direct marketing.
Prevent Automated Decision-Taking: Request not to be subject to decisions solely based on automated processing.

Enforcing Your Rights:

If you wish to enforce your rights, please contact us via chat. We will respond within one month unless a longer period is permitted by applicable laws. We may charge a reasonable fee where permitted.

Complaints:

If you believe we have not complied with your rights, you may contact the Information Commissioner’s Office (www.ico.gov.uk) or your local data protection supervisory authority.

9. Third-Party Links on Our Services

Our Systems may contain links to third-party websites and applications not operated by ProHire. These are not under our control, and we are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third parties to whom you provide Personal Information.

10. Cookies

10.1 Our Site uses first-party Cookies to enhance your experience and improve our services.

10.2 You may receive third-party Cookies. These are not integral to our Site’s functionality.

10.3 All Cookies used by our Site comply with current Cookie Law.

10.4 You will be asked for consent before Cookies are placed on your device.

10.5 Certain Cookies are "strictly necessary" for our Site’s functionality.

10.6 List of first-party Cookies used:

PHPSESSID: Maintains user session variables.
ContactID: Identifies you during the Checkout process.
CookieConsent: Stores your cookie consent status.

10.7 Our Site uses Google Analytics to collect and analyze anonymous usage information.

10.8 Google Analytics Cookies used:

_ga: Registers a unique ID for statistical data.
_utma, _utmb, _utmc, _utmz, _utmt: Collect data on user interactions.

10.10 You can enable or disable Cookies via your browser settings.

10.11 Deleting Cookies may affect your Site experience.

10.12 Keep your browser and operating system updated for optimal privacy settings.

11. Your Choices (e.g., marketing-related emails or otherwise)

We may use your Personal Information to send marketing communications based on your preferences or agreement. You can opt-out by contacting us or clicking "Unsubscribe" in emails or texts.

12. Disclaimer

We are not responsible for the actions or use of our products by customers. We do not guarantee the fulfillment of any expectations related to our products. Once a product is purchased, there is no return policy as digital products cannot be returned.

13. Limitation of Liability

Our company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

We make no warranties or representations about the accuracy, reliability, completeness, or timeliness of our products or services, which are provided on an "as is" and "as available" basis.

14. Intellectual Property Rights

All intellectual property rights associated with our products or services are owned by our company. Users are prohibited from reproducing, distributing, or modifying our products or services without permission.

15. Changes to this Privacy Notice

We may update this Privacy Notice periodically. We will notify you of changes and update the "Last Updated" date at the top. Continued use of our Systems after changes indicates acceptance.

This Privacy Policy is effective as of 25th of May 2024.

For any inquiries regarding our Privacy Policy, please contact us via chat.